Frequently asked questions
Where does your company come from?
We are founded & managed in Germany.
Where do you ship to?
We ship throughout Germany.
Can I return my product?
There is a 14 day return policy for every order.
When will my package arrive?
Normally the package will arrive within 2-6 working days. Please apologize if there are occasional delays.
Is my payment secure?
We work with SSL encrypted payment methods. We offer all common payment methods.
My question has not been answered, what should I do?
If you have any further questions, please write to our support team under “Contact”. We are available 24/7 and look forward to hearing from you.
When will my support requests be answered?
We usually respond within one working day.